Job Title: Technical Support Specialist
Date Posted: 1/9/2025
Job Type: Contract Full Time - W2 ONLY
Immediate W2 contract position available in Birmingham, AL.
Estimated Duration: 3 Years
JOB DESCRIPTION:
- Technical Support Specialist (Energy Management Systems)
- Location: Birmingham, Alabama
Summary of Position Duties:
- This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Education& Experience Requirements:
- Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities:
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.
- The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
- Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Working knowledge of Windows based operating systems preferred
- Working knowledge of AIX or other UNIX based operating systems preferred
- Working knowledge of distributed computer networks is a plus.
- Ability to build and maintain relationships with key customers
- Ability to work nights, weekends, and holidays as a part of rotating shift
- Critical thinking/Problem solving abilities
Job Responsibilities:
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability
- Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- Adhere to all Electronic and Physical access policies
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements:
- Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
- The successful candidate must adhere to Separation Protocol
- The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
- This position requires shift work.
- Operating shifts are 8 or 12 hours long and rotate between night and day shifts
